Terms of Service

These Terms of Service (the Terms) are a binding agreement between Backlot Development, LLC (Still Bureau, we, us) and the person or organization that creates an account (you). They cover the Still Bureau websites, the management dashboard, published photographer sites, client galleries, any features we later enable, mobile and native clients, APIs, and every related service (the Service).

Creating an account requires you to review and explicitly accept the current Terms and Privacy release. We keep a versioned acceptance record. If you accept on behalf of a company or other organization, you represent that you are authorized to bind it, and you means that organization.

This September 5, 2026 release takes effect for existing accounts on October 6, 2026, unless you explicitly accept it earlier. It applies immediately to new accounts that accept it. You can close an account without accepting new general Terms. A separate instruction to keep existing purchased downloads available authorizes only that limited delivery and takes effect when you give it; it is not acceptance of these Terms as a whole.

The following documents are incorporated into these Terms by reference: Privacy Policy, Acceptable Use Policy, Cookie Policy, Copyright & DMCA Policy, and the Subprocessor list.

Our registered contact address is 5331 Golden Apple Dr, Winter Garden, FL 34787. You can reach us at hello@stillbureau.com.

You must be at least 18 years old — or the age of majority where you live, if that is higher — and legally able to enter contracts. The Service is a professional tool and is not directed to children.

• Give accurate registration information and keep your email address current. We use it for password resets, receipts, security notices, and legally required messages.
• Keep your credentials confidential. You are responsible for everything done through your account, including by collaborators you invite.
• Verify your email address when asked. Some features stay locked until you do.
• Tell us promptly at hello@stillbureau.com if you believe your account has been accessed without permission.

Collaborators and roles

A trial or plan that includes team access lets you invite collaborators with limited roles. The account owner remains responsible for the account, retains sole access to owner-only settings, and may remove any collaborator at any time. You must have the right to share client and project data with the people you invite.

Still Bureau is a multi-tenant platform for photographers. Depending on your plan it can include a public website on a Still Bureau subdomain or your own domain, client galleries and proofing, file delivery, a non-destructive photo editor, a studio workspace with contacts, projects, bookings, contracts and invoices, and email campaigns. Some features are available only during a trial or on a plan that includes them.

We improve the Service continuously. We may add, change, or remove features. If we discontinue a paid feature you actively rely on, we will give reasonable advance notice to the email on your account and, where a paid plan is materially reduced for the remainder of a prepaid term, offer a pro-rated refund of that unused portion as your exclusive remedy.

The Service is provided over the public internet and depends on third parties such as payment, email, storage, and DNS providers. We do not promise uninterrupted availability and do not offer a service-level guarantee unless we have signed a separate written agreement with you.

New accounts begin with a no-card trial and then move to the Free plan unless you deliberately purchase a paid plan. Paid plans and recurring storage add-ons are available where offered in your dashboard. Their prices, billing intervals, included limits, and applicable taxes are shown before purchase and apply from purchase or renewal.

What happens at a limit

• We never delete your content because you reached a storage limit. New uploads pause until you free space or obtain additional capacity. Any additional capacity and its terms are shown before purchase.
• If a paid subscription is cancelled, expires, or stays past due beyond a 7-day grace period, the account returns to the Free plan. Your site stays online and your files remain, but paid features lock and uploads pause while you are above the Free quota.
• Bandwidth is intended for normal professional photography use. We may contact you about sustained delivery above roughly 20 TB in a rolling 30-day period and, if a workload destabilizes the platform, apply reasonable rate limits after notifying you.

The following terms apply when you deliberately choose a paid subscription and review the price, billing interval, included limits, and applicable tax before checkout. Stripe processes the payment method.

• Automatic renewal. Monthly plans renew every month and annual plans renew every year at the then-current price for your plan, on the same payment method, unless you cancel before the renewal date.
• Cancellation. You may cancel at any time from the billing portal in your dashboard. Cancellation takes effect at the end of the period you have already paid for; you keep paid features until then.
• Refunds. Except where required by law or expressly stated in these Terms, subscription fees are non-refundable, and we do not refund partial periods or unused capacity.
• Failed payments. If a charge fails, we may retry and will keep your plan active through the 7-day grace period before returning the account to the Free plan.
• Price changes. We may change subscription prices with at least 30 days’ notice to the email on your account, effective on your next renewal. Continuing to use a paid plan after that date is acceptance of the new price.
• Taxes. Published prices exclude sales, use, VAT, GST, and similar taxes, which are added where applicable.

If subscriptions are enabled, deleting your account through account settings cancels any linked subscription immediately and does not entitle you to a refund of the current period.

Supported selling features are available where enabled for your account. You connect and operate your own Stripe account, and customer charges are made directly on that connected account. Features and applicable fees are shown before use. Optional provider integrations require their setup and acceptance to be complete.

• You are the seller and merchant of record. You alone are responsible for your listings, prices, descriptions, licences, fulfillment, delivery, customer support, cancellations, refunds, chargebacks and disputes, consumer-law obligations, and all applicable taxes, including collection and remittance.
• Still Bureau is not a party to your sales. We provide the storefront, checkout integration, and record-keeping. We do not take title to your work, do not set your prices, and are not a payment processor, escrow agent, or reseller.
• Fees. Any Still Bureau application fee and Stripe processing fee will be disclosed before you enable selling or accept a charge.
• Payouts. Stripe holds funds and pays you out on its schedule under your Stripe agreement. We do not control payout timing, reserves, or account reviews by Stripe.
• Refunds you issue. A full order refund revokes its purchased downloads. A partial refund does not by itself revoke download access. Purchased gift-card value is reduced proportionally to the refund, up to its remaining balance. Our application fee on refunded amounts is reversed proportionally.

Your use of Stripe is also governed by the Stripe Connected Account Agreement. You must keep your Stripe account in good standing; if Stripe restricts it, selling features stop working and we cannot override that decision.

Prints and fulfillment

Where print-order features are enabled, orders may be fulfilled by you manually or, where an accepted provider is available, through a third-party print provider. Either way you remain the seller of record and are responsible for product quality, shipping commitments, and customer service. We are not liable for a fulfillment partner's acts, omissions, delays, or product defects.

Purchased downloads after studio closure

Closing a studio does not cancel an existing buyer download right. Its original license, file format, expiration, download limit, consumed allowance, and valid revocation state continue to apply. Closure does not reset a limit, revive a refunded or expired purchase, or add an expiry to a right that had none. Applicable law, valid infringement requests, and the security and acceptable-use provisions still apply.

We keep the purchased files private and provide support for access to retained downloads at hello@stillbureau.com. You remain responsible for the original sale, content license, refunds, disputes, taxes, and other merchant obligations. Your connected Stripe account remains yours. Retained delivery does not make Still Bureau the photographer, seller, or merchant of record.

Valid purchase links on our platform-hosted address continue to work. A domain you control may stop working when its DNS or platform connection is removed. Buyers should keep their platform-hosted purchase links and their own copies of purchased files. Retained delivery does not include a public storefront or automatic recovery of a lost link.

You keep all rights in your content. Photographs, video, text, logos, client records, and everything else you upload or create in the Service (Your Content) remain yours. We claim no ownership.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, encode, resize, watermark, index, back up, and display Your Content, solely to operate, secure, support, and improve the Service for you and to deliver it to the people you share it with. This licence exists only for as long as we host the content in the active Service, with the limited continuing purposes described below and for restricted residual objects, object versions, and recovery copies until their removal under the Privacy Policy's retention process.

When you sell a download under these Terms, or give a separate closure instruction for an existing purchase, you authorize us to retain and deliver the purchased files and minimum access records for as long as that original download right remains valid, including after account closure. The limited hosting and delivery license survives for that purpose. It transfers no ownership and permits no marketing, public gallery, or access to unpurchased files. Files enter deletion when no valid purchase requires them, subject to a documented legal hold or unresolved obligation concerning that file.

We do not use Your Content for marketing without permission and we do not use Your Content to train generative machine-learning models, ours or a third party's.

Your warranties

• You own Your Content or have all rights and licences needed to upload, publish, deliver, and — where enabled — sell it.
• You have every model release, property release, and permission required for recognizable people, private property, trademarks, and artwork appearing in Your Content, in every place you publish or sell it.
• You have a lawful basis and any required consent to upload client and subject personal information, and to send the messages you send through the Service.
• Your Content and your use of the Service comply with the Acceptable Use Policy and with all applicable laws.

Our materials

The Service itself — software, themes, templates, design system, documentation, and the Still Bureau name and marks — belongs to us and our licensors. We grant you a limited, revocable, non-transferable right to use it as intended while your account is in good standing. You may not copy, resell, reverse engineer, or create derivative works from the Service, remove attribution or security controls, or use it to build a competing product.

When you use the Service you decide what personal information about your clients, subjects, and site visitors is collected and why. For that information you are the controller and we act as your processor, handling it on your documented instructions as described in the Privacy Policy. For your own account and billing information, and the restricted transaction archive we maintain for the accounting and reconciliation purposes disclosed in the Privacy Policy, we are the controller.

• You are responsible for your own privacy notice, consent collection, marketing consent and unsubscribe handling, and for responding to your clients' privacy requests. We will give you reasonable assistance.
• Optional features that analyze photographs — image quality scoring and grouping photos of the same person to help you cull a shoot — run only when you enable them, only on your own galleries, and produce results visible only inside your workspace. Some jurisdictions treat facial grouping as biometric processing; you are responsible for obtaining any notice or consent those laws require before enabling it.
• You must not upload special-category data (health, biometric identifiers used for identification, government identifiers, or similar) except as an ordinary part of photographic work, and never in a way that violates law.
• If you require a separate data processing agreement or standard contractual clauses, contact hello@stillbureau.com.

The Acceptable Use Policy is part of these Terms and lists prohibited content and conduct in full. In summary, you may not use the Service to publish unlawful, infringing, or sexually exploitative material, to harass or endanger people, to send unsolicited bulk messages, to interfere with or probe our infrastructure without authorization, to circumvent plan limits or access and entitlement protections, or to misrepresent who you are.

You are responsible for content published on your site and galleries, including content submitted by your collaborators and by visitors through forms you enable.

We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act and comparable laws, and we terminate the accounts of repeat infringers. The full notice-and-counter-notice procedure, including the information a valid notice must contain, is in the Copyright & DMCA Policy.

On plans that support it you may connect a domain you own. You are responsible for registering and renewing that domain, for the DNS records required to verify and serve it, and for keeping registrar access secure. If verification or certificate issuance fails, or the domain lapses, your site becomes unreachable at that address until it is repaired. Subdomains on our root domain are licensed to you, not sold; we may reclaim reserved, abusive, or impersonating subdomains.

Some optional third-party integrations are unavailable until their provider setup and acceptance testing are complete. If we make an integration available and you enable it, its provider operates under its own terms and privacy policy, and enabling it authorizes the exchange of the data that integration requires. We are not responsible for third-party services, and their availability may change without notice.

AI features

Where AI-assisted drafting, alt text, image assistance, or quality review is available, output is generated automatically, may be inaccurate, and is offered for you to review and edit before use. You are responsible for anything you publish or send after review. We do not permit AI providers to use your inputs to train their models.

Messaging

Email sent through the Service is sent by you, as sender, to recipients you selected. If SMS or push delivery is later enabled, the same responsibility applies to those messages. You must have the required consent, honor unsubscribe and any applicable STOP requests, and comply with anti-spam and telemarketing laws. Message and data rates may apply for recipients. We may suspend sending for an account that generates excessive bounces, complaints, or spam reports.

The current no-card trial does not convert to a paid subscription. When it ends, the account returns to the Free plan without deleting content, subject to the Free plan's limits. If we later offer a trial that requires a payment method or converts automatically, we will disclose that before enrollment and obtain the authorization the law requires. Beta, preview, and early-access features are provided as-is, may change or be withdrawn at any time, and are excluded from any commitment or warranty in these Terms.

You may stop using the Service at any time and delete your account from account settings.

We may suspend or terminate an account, remove content, or disable a site or gallery if:

• it violates these Terms, the Acceptable Use Policy, or the law;
• we are required to by law, court order, or a valid legal request;
• the account is repeatedly the subject of valid infringement notices;
• the account creates a security, fraud, payment-abuse, or stability risk;
• if paid billing is enabled, fees remain unpaid after the grace period.

Where practical and lawful we will give notice and an opportunity to fix the problem, and we will limit action to the affected content. Urgent risks to safety, security, or other customers may require immediate action.

After termination

Account closure removes sign-in access and the ordinary studio workspace and cancels any linked platform subscription. We erase ordinary workspace records and request deletion of unrelated media after outstanding payments, fulfillment, and other obligations are safely resolved. Purchased files and their minimum delivery records survive separately under the original purchase rights and the limited delivery authority above. Keeping delivery available does not keep your contacts, projects, messages, marketing records, or public galleries online.

We retain a restricted transaction archive for seven years after the end of the calendar year of each record's last financial event: issue, payment, or refund. Closure, access, copying, and retries do not restart that clock. Longer retention requires a documented legal hold or unresolved obligation specific to that record. This is our business retention policy, not a statement that every seller is legally required to keep every record for seven years. See the Privacy Policy for the data, access restrictions, and deletion process. It applies for the disclosed accounting purpose and does not depend on an optional delivery instruction.

You remain responsible for keeping your own records for the rules that apply to your business and jurisdiction. Export what you need before closing; the archive does not restore your deleted workspace. Inaccessible residual media, versions, and recovery copies have the separate retention rules in the Privacy Policy. Content ownership, the limited retained-delivery license, fees already incurred, disclaimers, limitation of liability, indemnity, and dispute resolution survive where applicable.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law we disclaim all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that results obtained from it — including AI output, analytics, deliverability, or search visibility — will be accurate or meet your requirements.

Keep your own backups. We maintain backups for our own operational resilience, but you are responsible for retaining independent copies of your original files and business records. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost business opportunity, or loss or corruption of data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the Service — in contract, tort, or otherwise — will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.

These limits do not apply to liability that cannot be excluded by law, and nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Consumers may have rights that these limits do not affect.

You will defend, indemnify, and hold harmless Backlot Development, LLC and its officers, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of or related to: Your Content; your sales, fulfillment, refunds, disputes, or taxes; your handling of client, subject, or visitor personal information; your messages sent through the Service; your violation of these Terms or of any law; or your infringement of a third party's rights.

We will notify you of the claim, give you control of the defense (subject to our right to participate with our own counsel), and cooperate reasonably. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, contact us at hello@stillbureau.com and give us 30 days to resolve the dispute informally. If we cannot, the courts located in Orange County, Florida have exclusive jurisdiction, and both parties consent to personal jurisdiction and venue there.

To the extent permitted by law, claims must be brought individually and not as a class, collective, or representative action. If you are a consumer resident in a jurisdiction that guarantees you the right to bring proceedings in your local courts or under your local law, nothing here removes that right.

Any claim relating to the Service must be filed within one year after it arises, or it is permanently barred, unless applicable law requires a longer period.

We may update these Terms as the Service and the law change. When we do, we revise the “last updated” date at the top of this page. For changes that materially reduce your rights or increase your obligations, we will give at least 30 days' notice by email or in the dashboard before they take effect.

During an announced notice period, eligible existing accounts can continue under their previously accepted release. After the effective date, changes that require acceptance remain paused until you explicitly accept the revised release. You may still sign out, manage or cancel billing, and delete your account without accepting new general Terms.

• Entire agreement. These Terms and the documents they incorporate are the entire agreement between us about the Service and replace any earlier understanding.
• Severability. If a provision is held unenforceable, it is limited to the minimum extent necessary and the rest stays in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. We give notice by email to the address on your account or in the dashboard. You give notice to hello@stillbureau.com.
• Independent parties. Nothing here creates a partnership, joint venture, employment, or agency relationship.
• Export and sanctions. You represent that you are not located in, or acting on behalf of anyone in, an embargoed jurisdiction or on a restricted-party list.

Questions about these Terms, requests for a data processing agreement, legal notices, abuse reports, and copyright complaints: hello@stillbureau.com, or by post to 5331 Golden Apple Dr, Winter Garden, FL 34787.